Terms & Conditions
Release of Liability
Kiteboarding is a dangerous sport. Use of kiteboarding equipment requires safety training. When purchasing any equipment and/or product from Sand Island Kiteboarding you assume all responsibility for any damage/injury that may result from using this equipment and/or product in any way. Sand Island Kiteboarding and its affiliate companies assumes no liability for the use of any equipment and/or products purchased, and by purchasing this equipment and/or product from us, you understand, acknowledge and accept this release of liability.
Refund Policy
Sand Island Kiteboarding strives for excellence with our customers. Returns can only be accepted after obtaining an RMA # from a Sand Island Kiteboarding staff member. Item must be returned within 30 days of receipt and must have an RMA # associated with the return and item must be in NEW UNUSED condition with all original tags still attached. To receive an RMA # simply email us: sales@sandislandkiteboarding.com and request an RMA #. Returns can not be accepted without an RMA #. Once we receive the returned item you will be issued a store credit for the purchase price of the product minus a 15% restocking fee and all associated shipping costs. If we receive an item without an RMA# you will be issued a store credit for the purchase price of the product minus a 35% restocking fee and all associated shipping costs. RMA#'s will not be issued and returns are not accepted for any used equipment or wetsuits and wetsuit related products (gloves, boots, hoods, rash guards, bathing suits). Also, the purchase of Gift Certificates is final, there are no refunds on issued gift certificates. All sales are final on used equipment, sale items and closeout items. If you place an order on our website and you decide you want to cancel the order pleaes do so within 12 hours of the time the order was placed. After that time period we can not refund your full purchase price for the items purchased because our warehouse staff have worked to process your order. If you still wish to cancel your order after that time period you must send an email to sales@sandislandkiteboarding.com. If your order has not shipped you will be refunded the total amount paid minus 10% administrative fee.
Delivery Time
We carry a large inventory and always do our best to get your gear shipped as fast as possible. From time of purchase to the date you receive your gear could be as few as 2 days and sometimes on very rare occasions up to 30 business days (special order items (colors, sizes, etc)). Sometimes we have to get gear from one of our US warehouses and this could add on an additional 7 days to the shipping time.